Privacy Policy

Introduction

Trenva East Orange Tree Service respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website. Please read this policy carefully to understand our practices regarding your personal data.

Information We Collect

We collect information that you provide directly to us when you request estimates, schedule services, or contact us. This may include your name, address, phone number, email address, and property details. We may also collect payment information when you pay for services. When you visit our website, we automatically collect certain information about your device, including your IP address, browser type, and browsing behavior through cookies and similar technologies.

How We Use Your Information

We use the information we collect to provide and improve our services, including scheduling appointments, communicating with you about your service requests, processing payments, and sending service reminders or follow-up communications. We may also use your information to send promotional materials about our services, though you can opt out of marketing communications at any time. We use website analytics to understand how visitors use our site and to improve user experience.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with service providers who assist us in operating our business, such as payment processors, scheduling software providers, or marketing platforms. These third parties are contractually obligated to keep your information confidential and use it only for the purposes we specify. We may also disclose your information if required by law or to protect our rights, property, or safety.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user preferences. Cookies are small data files stored on your device. You can control cookie settings through your browser, though disabling cookies may limit your ability to use certain features of our website. We may use third-party analytics services like Google Analytics to help us understand website usage.

Your Privacy Rights

You have the right to access, correct, or delete your personal information that we hold. You can opt out of receiving marketing communications from us at any time by clicking the unsubscribe link in our emails or contacting us directly. If you have concerns about how we handle your personal information, you have the right to file a complaint with the appropriate data protection authority.

Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at (973) 380-0230 or visit our office at 185 Central Ave #532, East Orange, NJ 07018. We will respond to your inquiry as promptly as possible.